Drain Technician Supervisor

About the Role

Plumbline Services is seeking a highly motivated and experienced Drain Technician Supervisor to lead and develop our growing team of drain technicians. This role combines hands-on technical expertise with leadership responsibilities to ensure high-quality service, efficient operations, and the professional growth of our technicians.

As the Drain Technician Supervisor, you will oversee daily field operations, provide coaching and training, ensure compliance with company standards, and work closely with management to deliver excellent service experiences to our customers.

• Employer sponsored Health Insurance for you AND your family
• Robust PTO Plan
• Vision and Dental plans for you and your family to choose from
• 401K Retirement Plan with company match up to 30%
• Life Insurance, Short-Term and Long-Term Disability
• Special Program Options: HSA
• Continuous Training for your Professional Development
• Working in a dynamic, collaborative, and fun environment

What Will I Do?

• Diagnose problems and provide cost estimates to the customer
• Provide solutions to sewer and drain problems
• Educate and assist customers on the importance of sewer inspection, repair and replacement
  Unclog and clean sewers and drains for the customer using proper equipment and tools
• Protect all company drain equipment and jetting equipment against abuse, misuse and negligence
• Work with field technicians, warehouse, dispatch and management to ensure overall success
• Exhibit a professional and knowledgeable attitude

• Team Leadership: Supervise, mentor, and support a team of drain technicians, fostering a culture of safety, accountability, and customer service excellence.

• Technical Expertise: Provide advanced troubleshooting and hands-on assistance with complex drain cleaning, inspections, and repairs as needed.

• Training & Development: Lead training sessions for new and current technicians, ensuring consistent skill development and adherence to company procedures.

• Scheduling & Dispatch Support: Oversee scheduling to maximize efficiency, ensuring technicians are dispatched effectively and projects are completed on time.

• Customer Satisfaction: Resolve escalated service issues, ensuring customer needs are met with professionalism and quality workmanship.

• Quality Assurance: Conduct ride-alongs, job checks, and performance evaluations to maintain high standards.

• Collaboration: Work closely with Service Managers and other supervisors to identify process improvements and support company growth.

Do I have What it Takes?

• Minimum 3+ years of drain or plumbing experience (supervisory or lead role preferred).

• Strong technical knowledge of drain cleaning equipment, video inspections, and repair methods.

• Demonstrated ability to coach, mentor, and develop team members.

• Excellent communication, organizational, and problem-solving skills.

• Valid driver’s license with a clean driving record.

• Commitment to safety, customer satisfaction, and teamwork.

We accept applications for this role on an ongoing basis.

Wrench Group and its affiliates are proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.  The company encourages all qualified candidates who are eligible to work in the United States to apply, but it does not sponsor applicants or employees who require a visa to work legally.