Call Center Agent

Plumbline Services is currently seeking a Call Center Agent to join our team comprised of creative and energetic employees, who are dedicated to delivering the best customer service experience every day. Our call center agents receive high volume inbound and outbound customer service calls in a call center environment and are responsible for providing exceptional customer service at all times to existing and potentially new customers by answering calls.     

Learn More About Us!

What's In It For Me?

• Compensation $18.00 to $20.00
• Employer Sponsored Health Insurance for you and your family
• Robust PTO Plan
• Vision and Dental plans for you and your family to choose from
• 401K Retirement Plan with company match up to 30%
• Life Insurance, Short-Term and Long-Term Disability
• Special Program Options: HSA
• Continuous Training for your Professional Development
• Working in a dynamic, collaborative, and fun environment
• Coached and supported career growth

What Will I Do?

• Handle outbound calls to existing customers 
• Book appointments at a high conversion rate
• Use a solutions-based approach to solve client needs 
• Accept in a timely manner inbound calls from our clients
• Escalate customer concerns as needed
• Achieve and exceed productivity goals while maintaining high quality

Do I have What it Takes?

• 1 year Call Center experience preferred
• Exceptional phone and interpersonal skills 
  Exceptional written and verbal communication skills 
• Ability to talk and type accurately to effectively summarize and relay information received
• Enter accurate and detailed records of client interactions and actions taken 
• Strong judgement skills to make sound business decisions and resolve issues in a clear, calm, and diplomatic manner 
• Ability to work shifts that include evenings and weekends 
  Some sales experience preferred 

We accept applications for this role on an ongoing basis.

Wrench Group and its affiliates are proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. The company encourages all qualified candidates who are eligible to work in the United States to apply, but it does not sponsor applicants or employees who require a visa to work legally.

© Wrench Group, 1787 William Drive Marietta GA 30066 USA